“Dear Sara,

I would just like to take a moment to tell you how I feel about our relationship and the services you have provided for my husband and me.  You have been so helpful and responsive in answering our questions about Medicare. It has been a pleasure to refer to you again and again. I have, and will continue to recommend you to my friends, because you are good at what you do, you listen, you care, and you do the best for your clients.  Thank you.”